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Citizen Energy Advisory Hub

Accessibility statement

Citizen Energy Advisory Hub Website

This statement applies to content published on the domain: https://citizens-energy.ec.europa.eu 

It does not apply to other content or websites published on any of its subdomains. These websites and their content will have their own specific accessibility statement. 

This website is managed by Directorate General for Energy. It is designed to be used by as many people as possible, including people with disabilities. 

You should be able to: 

  • zoom up to 200% without problems
  • navigate most of the website using just a keyboard
  • navigate most of the website using a modern screen reader and speech recognition software (on your computer or phone)]  

This website is designed to comply with the technical standard for websites and mobile apps, EN 301 549,  v.3.2.1. This closely follows level ‘AA’ of the Web Content Accessibility Guidelines (WCAG) version 2.1. 

Compliance status 
 

This website is compliant with technical standard EN 301 549 v.3.2.1 and the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. See ‘Non-accessible content’ for more details. The website was last tested on 15/06/2025. 

Preparation of this statement 

 This statement was reviewed on 22/07/2025 

Automated accessibility tests have been performed and with manual review of the results as well as limited manual accessibility testing. 

Feedback 

 We welcome your feedback on the accessibility of the Citizen Energy Advisory Hub website. Please let us know if you encounter accessibility barriers: 

  • ceahinfoatricardo [dot] com (ceahinfo[at]ricardo[dot]com)
  • Ener-EC-CEAHatec [dot] europa [dot] eu (Ener-EC-CEAH[at]ec[dot]europa[dot]eu) 

We try to respond to feedback within 15 business days from the date of receipt of the enquiry by the responsible Commission department. 

Compatibility with browsers and assistive technology 

 
The Citizen Energy Advisory Hub website is designed to be compatible with the following most used assistive technologies: 

  • the latest version of Google Chrome and Apple Safari browsers;
  • in combination with the latest versions of JAWS, NVDA, VoiceOver and TalkBack. 

Technical specifications 

The accessibility of the ‘Citizen Energy Advisory Hub’ website relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer: 

  • HTML
  • WAI-ARIA
  • CSS
  • JavaScript 

Non-accessible content 

Despite our best efforts to ensure accessibility of the Citizen Energy Advisory Hub website, we are aware of some limitations, which we are working to fix. Below is a description of known limitations and potential solutions. Please contact us if you encounter an issue not listed below. 

Known limitations for the Citizen Energy Advisory Hub website: 

  1. Icon-only buttons icon-only buttons included in the header have no accessible name (missing aria-label or visually hidden text), which can cause issues for screen reader users.